Terms of Service
Last updated: 20 July 2026. These Terms govern your use of Zero eSIM (the app, website, and related services) operated by Zero Global Limited (“Zero”, “we”, “us”).
1. Agreement
By downloading the app, creating an account, buying a plan, or using zeroesim.com, you agree to these Terms and our Privacy Policy and Refund Policy. If you do not agree, do not use the services.
2. What Zero eSIM is
Zero eSIM provides prepaid digital travel eSIM profiles and mobile data packages for compatible phones. Plans are destination- or region-based digital goods delivered electronically after payment.
We are not a traditional mobile operator for voice/SMS. Coverage, speed, and network availability depend on local partner networks and may vary by location, device, and network conditions. We do not guarantee uninterrupted service or specific speeds.
3. Accounts and devices
Your app account is typically tied to a device identifier. You are responsible for activity on your account and for keeping your device secure. Do not share payment credentials or attempt to abuse purchases, transfers, or promotions.
4. Purchases and pricing
Prices are shown in the app or on the website before checkout. Payment is processed by Stripe or other payment providers. Taxes may apply depending on your location. Purchases are for digital goods; delivery usually begins immediately after successful payment.
5. Using your eSIM
- You must have an eSIM-compatible, unlocked device.
- You may need to install the profile, enable the eSIM line, turn on data roaming, and (on some Android devices) set the APN to globaldata.
- Data allowances and validity periods are as stated for the plan you buy.
- Unused plans may be transferable where the product supports it; transfers are subject to in-app rules.
6. Acceptable use
You agree to use Zero eSIM only for lawful purposes. You must not use the service for fraud, abuse of networks, spam, illegal content, or any activity that harms Zero, partner networks, or other users. We may suspend or terminate access for violations.
7. Refunds
Refunds are described in our Refund Policy. In short: unused plans may qualify for a full refund within 14 days; activated or used data is generally non-refundable as delivered digital goods.
8. Third-party services
We rely on partners for connectivity (including Telna and local networks), payments (Stripe), messaging/support, and analytics. Their terms and availability may affect your experience.
9. Intellectual property
The Zero name, app, website, and content are owned by Zero Global Limited or its licensors. You receive a limited personal license to use the app and services as provided.
10. Disclaimers
Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of uninterrupted service, merchantability, or fitness for a particular purpose.
11. Limitation of liability
To the maximum extent permitted by law, Zero shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or travel disruption arising from use of (or inability to use) the services. Our total liability for any claim relating to a purchase is limited to the amount you paid for that purchase.
12. Changes
We may update these Terms. The “Last updated” date will change when we do. Continued use after updates means you accept the revised Terms.
13. Contact
Questions: support@zeroesim.com or in-app support chat.