Refund policy
Last updated: 20 July 2026. Operated by Zero Global Limited.
What you buy
Zero eSIM sells digital travel eSIM data plans. After payment, we provision an eSIM profile and/or a mobile data package on the network for your account. Delivery is electronic and usually immediate.
14-day unused-plan guarantee
If your plan has not been activated or used (no data consumed on the network), you may request a full refund within 14 days of purchase.
After activation or data use
Once an eSIM is assigned and a data package is provisioned, or any data is used, the digital service has been delivered. Refunds are not guaranteed in that case. Contact support and we will review exceptional situations case by case.
Installing the eSIM
Installing the eSIM profile on your phone does not by itself start data use. Eligibility still depends on whether the plan has been activated / data has been consumed.
How to request a refund
- Open the Zero app and contact support chat, or
- Email support@zeroesim.com with your purchase email or device account, purchase date, and plan name.
Chargebacks
Please contact us first for billing issues. If you dispute a charge after receiving and/or using the service, we may contest the dispute with delivery and network usage records.