Privacy Policy
Last updated: 20 July 2026. Zero Global Limited (“Zero”, “we”, “us”) explains how we collect and use information when you use the Zero eSIM app and zeroesim.com.
1. Who we are
Zero eSIM sells travel eSIM data plans through our mobile app and website. Contact: support@zeroesim.com.
2. Information we collect
- Account / device identifiers — such as a device or app user ID used to attach eSIM orders to your account.
- Purchase and order data — plan name, amount, payment status, timestamps, ICCID / activation details, and related fulfillment records.
- Payment information — processed by Stripe (and similar providers). We do not store full card numbers on our servers.
- Contact details — email or other details you provide for web checkout, receipts, support, or claim links.
- Support communications — messages you send via in-app chat (e.g. Intercom) or email.
- Device and usage data — app version, OS, device model, approximate country/timezone, crash and diagnostics, and product analytics where enabled.
- Push notification tokens — to send service notifications (e.g. OneSignal).
- Network / connectivity partners — technical identifiers needed to provision and operate the eSIM and data package (e.g. via Telna).
3. How we use information
- Provide, fulfill, and troubleshoot eSIM purchases and data plans
- Process payments and prevent fraud / abuse
- Provide customer support
- Send transactional messages (order status, claim links, important service notices)
- Improve the app, website, and reliability (analytics, crash reports)
- Comply with law and enforce our Terms
4. Legal bases (where applicable)
Depending on your location, we process data to perform a contract (your purchase), with your consent where required, for legitimate interests (security, product improvement, fraud prevention), and to meet legal obligations.
5. Sharing
We share data with service providers who help us operate Zero eSIM, including:
- Payment processors (e.g. Stripe)
- Connectivity / eSIM partners (e.g. Telna and related networks)
- Support and messaging tools (e.g. Intercom)
- Analytics and attribution tools (e.g. Adjust, PostHog) where used
- Cloud hosting and infrastructure providers
We do not sell your personal information. We may disclose information if required by law or to protect rights, safety, and security.
6. International transfers
We and our providers may process data in countries other than yours. Where required, we use appropriate safeguards for such transfers.
7. Retention
We keep order, payment, and account records as needed to provide the service, handle refunds/disputes, and meet legal/accounting requirements. Support chats and analytics are retained for a reasonable period for operations and improvement.
8. Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure.
9. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to / restrict certain processing. Contact support@zeroesim.com. You can also disable push notifications in device settings.
10. Children
Zero eSIM is not directed at children under 16 (or the age required in your country). Do not use the service if you are under that age.
11. Changes
We may update this Privacy Policy. The “Last updated” date will change when we do. Significant changes may also be noted in the app or on the website.
12. Contact
Privacy questions: support@zeroesim.com.